Basic Instructions

Signing In

Placing an order with ZKP RTV SLO is easy. Start with signing in. Click the Login link in the My Account section on the right hand side of any page. You will open the sign-in page. Sign in with your email address and password.

Are you a new customer?

You need to create your account.  Create one at any time by clicking the New user? link in the My Account section on the right hand side of any page.
First you have to select between being a Private or a Business Customer. Click the appropriate button.
You are now on the Account Information page. Fill in all the information carefully.  When done, click the button Registration.
Your registration is complete and you will receive a Welcome email delivered to your email address. We recommend you save the email for future reference. Yet your account is not set-up until you confirm it by clicking the link contained in the Welcome email. After your confirmation you can immeditely sign in and start shopping.

Finding the Items You Want

First you will need to browse or search for the items you would like to order.

Keyword search field
 is located at the top right hand corner of every page of our shop.

You will find links to browse lists and more detailed product-specific searches in the left hand side navigation bar of our shop. When you find an item that interests you, click the button More to see its product detail page. Here you will find more information about it.

 

Adding the Items to Your Shopping Cart

If you want to order an item from our shop, click its Add to Cart button. Yet it is only Step one in buying it.

  • Once you have added an item to your Shopping Cart, keep searching or browsing until your Cart contains all the items you want to order. You can view and access the contents of your Cart in My Cart section at the top right hand side of the page. 
     
  • If you want to buy the selected items in your Shopping Cart, click the link Your Order in the My Cart Section at the top right hand side of the page. 
     
  • Take a moment to review the items you have placed in your Shopping Cart. When you are ready to place an order for everything in the Cart , click the Step2: Payment button. You will have to sign in before reaching Step2.

  • Step 2: Payment -  you confirm the payment and confirm or change your Customer Data.
    Re. Means of International Payment
    please check our International Payment & Shipping section below.    

  • Step 3: Delivery - you  confirm or change the Delivery Data.
    Re. International Shipping Method
    please check our International Payment & Shipping section below.
     
  • Step 4: Review Your Order   - you once again review your order and submit it by clicking the button Submit Your Order
     

The confirmation of your submitted order is delivered to your email address.

 

Modifying the Content of Your Shopping Cart

You can always modify the content of your cart before moving to Step2:Payment.

  • You click the link Your Order in the My Cart section at the top right hand side of the page.
  • To change the quantity of items from the Cart please set the desired quantity and click Update Cart.
  • To remove items from the Cart please set the quantity to 0 and click Update Cart

 

Audio - video material

Browsing through our releases you can (for your further info or for entertainment) check and listen to at least one entire song/composition from each of our recent releases (since autumn 2008). You should click the button Listen next to each release. By clicking the button LIsten at the top of the right hand side you can listen to the complete selection of songs and compositions available in our ZKP RTV SLO webstore.

Embedded video material is currently available only in the Slovene sections of our webstore. Check Novice (News) and few individual releases. Click the Play Arrow in the centre of a video.

International Payment & Shipping

When we have received your submitted order we will send you by email a proforma invoice with all the details and options concerning your costs, your payment and the shipping of the items ordered.

Delivery

When your payment of our proforma invoice has been transferred to our bank account we will send you the items ordered.

Returns and Refunds

All the purchases can be returned within 14 days of your receipt of them. Before we  pay a refund, we have to check the returned items to be sure that they are undamaged and intact. You must pay the postage for the return shipment yourself. If  you receive the package from us with wrong or badly damaged item(s), let us know and we will pay for the return shipping. We will send out replacement items as quickly as possible.

Undelivered and Damaged Items

Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that goods are missing or damaged on arrival please specify against your signature and inform our Sales Department  by mail immediately, within 3 working days, otherwise no claim can be considered.

Privacy & Security

We collect information from you when you register on our site and when you make a purchase from us. We use this information to process your order and to contact you if there are any queries in relation to the order. Your personal information can be accessed or modified at any time by logging in to our site with your email address and password.

Technical Support

For additional information regarding the releases available in the ZKP RTV SLO webshop please contant our Sales Department - email:  zkp.prodaja@rtvslo.si , phones: +386 1 475 4647, +386 1 475 4629, from Moday to Friday between 8.00 a.m. and 2 p.m..
In case of facing technical problems with our webpage please sent us a mail to zkpnovice@rtvslo.si or to  joze.gostisa@rtvslo.si.

 

General Terms

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